At ac69, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store, and protect your personal information throughout your use of our platform.
AC69's Privacy Commitment: We handle your personal data with full responsibility and transparency. This document explains in detail every aspect of our data management so you are fully informed about what happens with your information.
This Privacy Policy is published by the ac69 platform and applies to all users, visitors, and registered members who access or use any services provided through the ac69.onl website and any related applications or platforms.
We understand that when you share your personal information with us, you are placing significant trust in ac69. We take that trust seriously. Every decision regarding data handling is made with your security, privacy, and best interests as a user at the forefront.
This document is written in plain, easy-to-understand language because we believe Malaysian players deserve to know clearly how their data is managed — not just legal jargon that is hard to interpret. If you have any questions after reading this document, the ac69 customer support team is available via live chat 24/7.
AC69 collects personal information from you through several means, depending on the nature of your interaction with our platform. This information is collected directly from you during registration and use, as well as automatically through secure tracking technologies.
| Data Category | Information Type | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, gender | Account registration, KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account number, e-wallet, deposit and withdrawal records | Financial Transactions |
| Technical Data | IP address, device type, browser, operating system | Automated system logs |
| Gaming Data | Game history, account balance, wagering patterns | In-platform activity |
| KYC Documents | MyKad copy, bank statement, verification selfie | Identity Verification Process |
We never collect personal information beyond what is required for the stated purposes. Every category of data we collect has a clear justification and a specific purpose as described in the following sections.
Personal information you provide to ac69 is used solely for legitimate, stated purposes. We do not use your data for any purpose unrelated to the provision of ac69 platform services.
AC69 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is our absolute commitment to your privacy.
However, in the course of operating the platform, we may share certain information with selected third parties only in the following circumstances:
All third parties we work with are bound by strict confidentiality agreements and are required to uphold the same data protection standards we practise at ac69.
AC69 continuously invests in industry-grade security infrastructure to ensure your personal data is always protected from unauthorized access, loss, alteration, or disclosure.
Key security measures we implement include:
AC69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the ac69 platform.
As an ac69 member, you have certain rights regarding your personal data, which we take seriously. Here are the rights you hold and how to exercise them:
We ensure every member can manage their personal data easily and transparently
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 30 business days.
If any information we hold is inaccurate or outdated, you have the right to request that it be corrected promptly.
Under certain circumstances, you may request that your personal data be deleted from our systems, subject to legal retention obligations.
You may request that we restrict how we use your data in certain situations as defined by law.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another platform.
You may withdraw your marketing consent and stop receiving promotional communications from ac69 at any time, with no effect on your account.
AC69 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
In general, data retention periods are as follows:
AC69 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features. Any significant changes will be communicated to you via a notice on the platform or by email to your registered address.
We encourage you to review this page periodically to ensure you are always aware of how we protect your information. The "updated" date at the top of this document will always reflect the latest version in effect.
If you have any questions, concerns, or wish to exercise any of your personal data rights as outlined in this policy, please contact our data protection team through the following channels:
We are committed to responding to all privacy-related inquiries within three (3) business days. For more complex requests such as full data access or account deletion, processing may take up to 30 business days.
Six compelling reasons why AC69 members can play with peace of mind, without worrying about the security of their data
All data transmitted between your device and ac69 servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
Your identity verification documents are processed through a fully secure KYC system. Document copies are stored in an encrypted environment and are accessible only by authorized personnel.
AC69 has never and will never sell your personal information to advertisers or third-party marketing companies. Your data remains entirely yours.
Through your account settings, you can manage your marketing preferences, request access to your data, and control cookies in line with your privacy rights as a user.
Data that is no longer needed is deleted or anonymized according to a strict deletion schedule. We do not retain data longer than required by law or the purposes of our service.
The ac69 data protection system undergoes regular security audits by independent parties to ensure our practices consistently meet the latest industry standards in data protection.